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FAQ
 

Find out what you need to know about Yuno

Get answers to the most frequently asked questions about the Yuno Energy service and app. 

Phone with core features
What is Yuno Energy? 

Yuno Energy is a CRU-approved home energy provider that launched in August 2023.

Our game-changing digital electricity service is designed to help you save energy and money through flexible payments, personalised insights and market-low rates.   
 

About Yuno Energy   
 

  • We don’t do expensive surprises. Instead, you get daily updates on your next payment and pay monthly on a date that works for you. 

     

  • We don’t do online portals. Instead, you get a clear view of your hourly, daily, weekly and monthly usage and spending in the Yuno Energy app.

     

  • We don’t do empty promises. Instead, you get rewarded for reducing your usage with savings you can see on your next payment. 

     

  • We don't do hard-to-reach.  Instead, you get the help you need from our dedicated local Support Team 7 days a week.

How does Yuno Energy work?

Yuno Energy lets you pay your electricity bill at the start of each month based on a personalised usage Prediction –  no unwelcome surprises. We deduct the difference from your next bill whenever you use less than expected. Plus, with the Yuno Energy app, you can manage and track your usage, costs and payments from a smartphone.

How is Yuno Energy different?  

Home energy can be complicated and unpredictable. Yuno Energy makes it simple and predictable. 

  • Always know. Now you can always see your next electricity payment in advance. Because we give you a personalised usage Prediction (kWh) at the start of the month that eliminates the guesswork.

     

  • Flexible payments. You pay in advance (by bank card) monthly based on the Prediction on a date that suits your budget. Then you have the rest of the Billing Period to spend less and save. 

     

  • All-in-one app. The Yuno Energy app lets you track actual usage against the Prediction with the live Forecast. You get daily reports on the difference between your Forecast and our Prediction - down to the last unit and cent.

     

  • Real rewards. You can adjust day-to-day activities based on your usage insights to avoid spending more than your Advance Payment. Or, even better, to use less than predicted and reduce next month's payment 

How does Advance Payment work?

Advance Payment makes it easy to monitor and predict every bill. 

Each month, you pay for your electricity before you use it based on a usage Prediction (kWh). 

We calculate the Prediction from your previous consumption and adjust it for seasonality. So it's always personalised and precise.

You then pay (on your chosen date) with a bank card saved to the Yuno Energy app. Billing Periods start on your payment date and usually last 30 days.

  • Helpful: Our app provides increasingly accurate updates on your next Prediction (kWh & €) until 24 hours before your payment is due. This allows you to budget without the prospect of shocking electricity bills.    
     

Advance Payment Example   
 

  • You make a €100 Advance Payment based on our Prediction

     

  • You track actual usage against it with the Forecast to avoid overspending

     

  • You maintain or adjust your activities based on daily Forecast updates 

     

  • The cost of your total actual electricity this month also amounts to €100

     

  • Next month's Advance Payment is based entirely on our next Prediction 

What's the difference between the Prediction and Forecast?

You can find the Prediction and Forecast on the home screen of your Yuno Energy app. 

Both display a version of your total electricity usage for the current Billing Period in kWh and €. But there are important differences to note.    
 

Prediction vs Forecast   
 

  • The Prediction shows the amount of electricity we predicted you would use at the start of the month based on your previous usage. It’s the basis of your Advance Payment and does not change. 

     

  • The Forecast shows the amount of electricity we expect you to use this month based on your actual usage to date. It shows the cost of your forecasted usage and updates daily to account for all the available data.

     

  • Did you know? Your Smart Meter automatically submits readings to ESB Networks every 30 minutes. We constantly collect this data to learn about your usage habits and calculate the most accurate possible Prediction and Forecast.

Next: Find out why tracking your Forecast against our Prediction can save you energy and money.

Why do I track the Forecast against the Prediction? 

Think of the Prediction (kWh) as your household energy goal for the month. 

You can choose to either:

  • Match it and avoid spending more than your latest Advance Payment 

     

  • Beat it and deduct the difference from next month's payment

The Forecast - which updates every 24 hours and responds to your latest usage - helps you reach your goal. You just need to track it against our Prediction in your Yuno Energy app.    
 

How to reach your goal   
 

The Forecast provides a daily snapshot of your expected usage for the month and how it compares to our Prediction. 

So you always know if you’re on track to use more, less or the same amount of electricity as predicted. 

You can then maintain, adjust or reduce your usage and activities based on your goal. Then check your Forecast the next day for the results. 

Your Yuno Energy app even lets you alternate views to see your: 

  • Forecasted spend vs. Advance Payment (€)

     

  • Forecasted usage vs. our Prediction (kWh)   
     

What happens next month?   
 

Let’s say, at the start of the current Billing Period, we predicted you would use 200 kWh.

Here are three possible scenarios:

  1. Your actual usage is 195 kWh. We deduct the extra credit from the cost of your next Prediction. 

     

  2. Your actual usage is 200 kWh. We base your next payment entirely on your next Prediction. 

     

  3. Your actual usage is 205 kWh. We add the remaining balance to the cost of your next Prediction.

How does Yuno Energy billing work? 

When joining Yuno Energy, you pick a monthly Advance Payment date and provide your debit/credit card details.

We also ask you to estimate your home’s annual electricity consumption based on the average Irish household. This estimate informs an initial payment to cover your first month’s electricity usage. 

We’ll then start collecting data from your Smart Meter and learning about your usage habits. Your first bill will reflect any difference between your actual consumption and this payment.

Handy: You can see all your billing and payment information in the Payments tab of the Yuno Energy app. 

 

What happens next   
 

You will receive your bill, via the Yuno Energy app, 24 hours before your chosen payment date. It will then be automatically charged to your bank card. 

You pay in advance based on a personalised usage Prediction and your unit rate. We predict how many units of electricity (kWh) you will consume each month using historical data from your meter. 

If your actual usage was less than the initial payment, we’ll deduct the extra credit from the cost of the Prediction. Likewise, if it was higher, the remaining balance will be added.  

Preview: Your app gives you increasingly accurate daily updates on your Next Prediction and Next Payment

Billing Periods start on your payment date and usually last 30 days.    
 

Billing Period   
 

Billing periods start on your payment date and usually last 30 days. You can track yourself against our Prediction with the live Forecast on the main screen of your app. Like the Prediction, it displays your expected total electricity usage for the month in kWh and €. 

But the Forecast updates every 24 hours based on your actual consumption and becomes increasingly accurate until the end of the Billing Period. 

Any cost difference between the Forecast and Prediction will be added to or deducted from your next Advance Payment.

Learn more about your Yuno Energy electricity bill here.

How can I join Yuno Energy?

 You can join Yuno Energy by completing our simple online signup or by calling us directly.   
 

What you need to join   
 

  • Meter Point Reference Number (MPRN) or Eircode. This allows us to locate your property and connect you to our supply. 

     

  • Contact information. You’ll need your mobile number and email address to create your new account.

     

  • Valid debit or credit card. You pay us by bank card every month and require one to sign up. 

     

  • An iOS or Android device. So you can download the Yuno Energy app to manage your account.    
     

What to expect   
 

You create an account username (your email) and password and pick a monthly Advance Payment date. 

To help us get to know you, we ask you to estimate your home’s annual electricity consumption compared to the average Irish household. 

You make an initial payment via your debit or credit card based on this estimate to cover your first month’s energy usage. We’ll apply any difference between this payment and your actual usage to your next bill. 

Then you download your Yuno Energy app from the Apple App Store or Google Play. Log in with the account username and password you created. 

What can I see and do in the Yuno Energy app? 

The Yuno Energy app has everything you need to manage your account. It lets you make payments, view all your billing information, and keep track of your current and expected usage and spending.

Here’s what you’ll find when you tap your Yuno Energy app.   
 

Home screen   
 

You can view the latest update on whether your Forecast is higher, lower or the same as our Prediction

Switch between kWh to € to see exactly where you stand today and adjust your usage based on the data.

Below the progress bar for the current billing period, you can open: 

  • Next Prediction. The amount of electricity (kWh & €) we currently predict you will use next month.   
     
  • Next Payment. The cost of your Next Prediction plus or minus forecasted extra or remaining balance from this month.   
     

Usage   
 

Tap the Usage icon on the main menu to check your hourly and daily electricity insights. Toggle between kWh and € for different views of each chart.

  • Hourly. An hour-by-hour breakdown of your usage and spending for the last 7 days. See the hour you used and spent the most on each day.

     

  • Daily. Review your usage and spending for the last 28 days. Scroll backwards or forwards to create custom 7-day timelines.   
     

Payments   
 

Return to the home screen and press the Payments icon to view your billing information. 

You can open individual Payments and Bills for more details:

  • Payments. The date, amount, type, and payment card of your previous transactions.

     

  • Bills. Access (and download) every bill you've received since joining Yuno Energy.
Do I need a Smart Meter to join Yuno Energy? 

No. But we will request a Smart Meter from ESB Networks on your behalf when you join. 

You’ll just have to wait a little longer to see your hourly and daily usage insights in the Yuno Energy app.

In the meantime, you can still enjoy our great rates, flexible payments and the help of our local Support Team. 

Send us meter readings if you’d prefer not to receive estimated bills by calling 1800 554 400

Can I participate in the Microgeneration Support Scheme with Yuno Energy? 

Yes. You will be paid for any surplus renewable electricity you export to the national grid under the Clean Export Guarantee. 

You must be a Yuno Energy customer with a registered microgeneration device. You’ll also need to complete an NC6 form with ESB Networks to allow them to record the units you export to the grid. 

Customers with a smart meter will receive payment for metered exports. Those still waiting for their smart meter upgrade will be compensated for deemed (estimated) exports. Yuno Energy currently offers a rate of 14c* (15.89 inc. VAT) per kWh exported. 

You will receive your first payment in November 2023 by way of an adjustment to your bill amount. This payment will account for your exports between the day you joined Yuno Energy and October 31st, 2023. Thereafter, you will be paid every six months. 

Important: The Commission for Regulation of Utilities has decided to cease deemed export payments for customers who decline a smart meter installation.   

Vulnerable Customer Registration 

Yuno Energy offers the utmost support to customers with exceptional needs or dependent on an uninterrupted electricity supply for independent living, medical devices or assistive technology. 

Please register (see below) with us If you or a member of your household qualify as a Vulnerable Customer. You can find our Codes of Practice on Vulnerable Customers here.

Am I a Vulnerable Customer?

A Vulnerable Customer falls into one of two categories: 

  • Priority Services Customer. You are critically dependent on electrically powered medical devices such as (but not limited to) ventilators or dialysis machines. Yuno Energy will never - unless instructed to do so by a customer - request a disconnection for customers on Priority Services.

     

  • Special Services Customer. You are of advanced age (65 or older) or have physical, mental, intellectual or sensory health difficulties. Special Services customers of Yuno Energy are guaranteed protection against disconnection during the winter months.

     

  • Third-Party Representative. You can also nominate a third party (friend, relative or licensed carer) to manage your Yuno Energy account and correspondence on your behalf. 
     

How to Register as a Vulnerable Customer

There are two ways you can register as a Priority Services or Special Services customer with Yuno Energy: 

  • Download and complete our Vulnerable Customer online registration form here

     

  • Email priorityservices@yunoenergy.ie to request a paper form with a stamped addressed return envelope.

Per CRU guidelines, registered Vulnerable Customers will not be disconnected for non-payment between October 1st, 2023 and March 31st, 2024. 

Managing your electricity bill 

Yuno Energy is committed to helping our customers manage their electricity bills. 

That’s why we are members of The Energy Code, which supports and advises people concerned about their energy bills. 

Also, if you’re struggling to pay your bill or worried about accruing debt, contact our team to discuss the available repayment plans. You can learn about our Vulnerable Customer register here.

How to manage your bills 

 

Understand your Yuno Energy billIt’s a lot easier to manage your electricity bill when you understand it. Our  Yuno Bill Explainer has all the details. 

Meter readingsStill waiting for your smart meter? In the meantime, send us meter readings to ensure you only pay for your actual electricity usage. Call 1800 554 400 to submit your read.

Yuno Energy app. It has everything you need to stay on top of your electricity bills from your favourite mobile device.

You can

  • Track your last Advance Payment vs. your forecasted actual costs every 24 hours

     

  • See your next billing date to avoid unexpected expenses

     

  • Budget better with daily updates on your next Prediction and Payment

     

  • Review your previous bills and transactions to understand your spending patterns

     

  • Make affordable mid-month payments to get ahead of upcoming bills

 

 

Need more help?

Need help or have a question? Contact our local Support Team 7 days a week by phone, email or online.

 

Contact Us

T&Cs

View our Terms & Conditions

Usage insights vary depending on your meter type.  Don't have a smart meter? We’ll request one on your behalf if you call us on 1800 554 400

Fixed plan

Get Ireland’s cheapest* electricity offer and peace of mind on our newest fixed-rate plan. 

Cut wasted energy and spend less with personalised insights.  

NEW: Yuno Fixed

Fix your rate and save up to €519** compared to our competitors’ average standard rates. 

More reasons to love this 12-month plan:

  • Get daily updates on your predicted bill 
  • Review your usage in hours or days
  • Track and manage everything in our app
  • Your estimated annual bill is just €1,362

You’ll need your email address, mobile number, MPRN or Eircode, and bank card.