Cookies

This Cookies Policy relate to our website ( https://www.yunoenergy.ie ), our online app and our Social Media Channels (LinkedIn, Twitter, YouTube, Facebook, Google+, Instagram). We are Yuno limited t/a Yuno Energy, a company registered in Ireland with company number 467144. Our registered office is Yuno Energy, Paramount Court, Corrig Road, Sandyford, Dublin 18. We operate from Yuno Energy, Paramount Court, Corrig Road, Sandyford, Dublin 18. Our VAT number is IE 9731027C.

What is a cookie?
A cookie is a small text file which is placed onto your computer (or other electronic device) when you use our website. Cookies can be used to identify that you have visited our website before and some will be stored on your computer by your web browser. Cookies make it easy for websites to collect user specific information about their visitors.

A cookie will not provide us with personal data, therefore if you have not supplied us with any personal data you can still browse the Website and/or use the Mobile App anonymously. We use third parties such as i.e. Google Analytics to collect user information, including through the use of cookies (flash and non-flash) and web beacons.

How do we use cookies?
Yuno Energy uses cookies to understand how people use our website and to help us make your experience better. You can set your browser to not accept cookies if you wish. However, some of our website features may not function as a result.

What cookies do we use?
Yuno Energy and our third party partners may set different cookies when you visit our website. We use cookies to enhance the website and mobile app and to deliver many of the functions that make your browser experience more user friendly.

We use four kinds of cookies on our website:
Strictly Necessary

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Functionality

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Performance cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Performance cookies include: Google Analytics, Feedbackify & Crashalytics

Targeting & Advertising

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Advertising cookies include, but are not limited to, Google AdWords Conversion Tracking & Remarketing, Right Media, DoubleClick, DoubleClick Floodlight, Google Analytics – Display Advertiser Feature Enabled, Adroll, Facebook 1st party cookie, Pinterest cookies.

Targeting cookies include cookies set by Google Ads. These cookies store pseudonymous IDs which Google uses to serve,target and personalise advertising, measure the effectiveness of advertising and prevent advertising fraud. You can read more about how Google uses this information here.

Our website will send cookies to your web browser if your browser’s preferences allow it. Many websites do this whenever a user visits their website in order to track online traffic flows.

Yuno Energy’s website requires cookies to be enabled in order to for the service to function properly. If you disable cookies, you may not be able to avail of some of our online services. If you use the website without changing your settings, we’ll assume that you are happy to receive all cookies on the Yuno Energy website.

For more information on how to delete and control cookies, please see https://www.aboutcookies.org/

Fixed plan

Enjoy certainty and peace of mind with our newest fixed-rate plan. With personalised insights, you can reduce your energy usage and spend less.

Fix your rate and save an average of €581† (compared to the average of our competitors’ standard rates).

More reasons to love this 12-month plan:

Get daily updates on your predicted bill
Review your usage in hours or days
Track and manage everything in our app
Your estimated annual bill is just €1,268

You’ll need your email address, mobile number, MPRN or Eircode, and bank card. 

Join now

Fixed Discount Plan Terms and Conditions

Pricing

24hr Urban

24hr Urban	Ex VAT	Inc VAT
24Hr Unit Rate†	21.98 cent/kWh	23.96 cent/kWh
Urban Standing Charge**	€201.12 Annually	€219.22 Annually
PSO*	€38.76 Annually	€42.25 Annually
EAB		€1,267.71

Fixed Discount Tariff Details Valid from 30th September 2024

For more information on estimated annual bill (EAB) and how it is calculated see here

Prices shown are including & excluding VAT of 9% Signing up to Yuno Energy is subject to terms and conditions including a 12 month initial period

† - Fixed – these chares will not change for the duration of your initial term

* - Variable – Pricing Subject to change

** - Variable – Pricing Subject to change

Day Night Urban

D/N Urban	Ex VAT	Inc VAT
Day Unit Rate†	24.50 cent/kWh	26.71 cent/kWh
Night Unit Rate†	18.25 cent/kWh	19.89 cent/kWh
Urban Standing Charge**	€132.97 Annually	€144.94 Annually
PSO*	€38.76 Annually	€42.25 Annually
EAB		€1,200.07

Fixed Discount Tariff Details Valid from 30th September 2024

For more information on estimated annual bill (EAB) and how it is calculated see here

Prices shown are including & excluding VAT of 9% Signing up to Yuno Energy is subject to terms and conditions including a 12 month initial period

† - Fixed – these chares will not change for the duration of your initial term

* - Variable – Pricing Subject to change

** - Variable – Pricing Subject to change

24hr Rural

24hr Rural	Ex VAT	Inc VAT
24Hr Unit Rate†	21.98 cent/kWh	23.96 cent/kWh
Rural Standing Charge**	€255.87 Annually	€278.89 Annually
PSO*	€38.76 Annually	€42.25 Annually
EAB		€1,327.39

Fixed Discount Tariff Details Valid from 30th September 2024

For more information on estimated annual bill (EAB) and how it is calculated see here

Prices shown are including & excluding VAT of 9% Signing up to Yuno Energy is subject to terms and conditions including a 12 month initial period

† - Fixed – these chares will not change for the duration of your initial term

* - Variable – Pricing Subject to change

** - Variable – Pricing Subject to change

Day Night Rural

D/N Rural	Ex VAT	Inc VAT
Day Unit Rate†	24.50 cent/kWh	26.71 cent/kWh
Night Unit Rate†	18.25 cent/kWh	19.89 cent/kWh
Rural Standing Charge**	€198.93 Annually	€216.83 Annually
PSO*	€38.76 Annually	€42.25 Annually
EAB		€1,271.96

Fixed Discount Tariff Details Valid from 30th September 2024

For more information on estimated annual bill (EAB) and how it is calculated see here

Prices shown are including & excluding VAT of 9% Signing up to Yuno Energy is subject to terms and conditions including a 12 month initial period

† - Fixed – these chares will not change for the duration of your initial term

* - Variable – Pricing Subject to change

** - Variable – Pricing Subject to change

Plan details

Product Specific Terms and Conditions

Fixed Discount Plan Valid from 26th April 2024

1. These Product Specific Terms and Conditions

1.1 These Product Specific Terms and Conditions (as amended from time to time) apply specifically to the services associated with the Fixed Discount Plan Tariff (the “Fixed Discount Plan T&Cs”) and are incorporated into the Contract (as defined in the General Terms and Conditions which can be found at https://yunoenergy.ie/terms-and-conditions), between Yuno Energy (“Yuno Energy” or “we”, “us” or “our”) and a person who agrees to enter into a Contract for the Supply of Energy with us (“Customer” or “you” ).

1.2 In the event of any conflict between these Fixed Discount Plan T&Cs and our General Terms and Conditions these terms will prevail. Any defined terms in these Product Specific T&Cs will have the meaning given to them as defined in the General Terms and Conditions.

1.3 The Contract shall commence on the date that you sign up to Yuno Energy and agree to our General Terms and Conditions and will continue for a period of one (1) calendar year from that date (the "Initial Period").

1.4 The Fixed Discount Plan Tariff will apply for the term specified in clause 1.3, after which point you will be moved to the Yuno Energy Standard Price Plan Tariff.

1.5 Should you terminate the Contract after the 14 day cooling off period but prior to the expiry of the Initial Period or without providing us with the required 30 days advanced notice of your intention to cancel a €100 termination fee will be applied to your account.

1.6 Yuno Energy reserves the right to withdraw the Fixed Discount Plan Tariff without notice at any time prior to the commencement of the contract.

1.7 The Unit Rate of the Fixed Discount Plan Tariff is fixed for the Initial Period. All other charges are subject to change in accordance with our Standard Terms and Conditions.

2. Fixed Discount Plan Offer

2.1 This Fixed Discount Plan Tariff is only available to new Yuno Energy electricity customers.

2.2 Pricing is subject to and dependent on your location and your meter configuration code.

Paperless Tariff

2.3 The Fixed Discount Plan Tariff is a paperless Tariff. To avail of the Fixed Discount Plan Tariff you must download our mobile App and provide us with your correct e-mail address at the time of entering into the Contract in order to receive your Energy Bill. We shall use this email address to notify you that your Energy Bill is available in your App.

2.4 We reserve the right to change your Tariff from the Fixed Discount Plan Tariff to another Tariff or otherwise terminate the Contract, if you:

2.4.1 want to receive paper Energy Bills; or

2.4.2 are unable to download or login into our App; or

2.4.3 do not provide us with a valid up-to-date email address.

Smart Meter

2.5 The Fixed Discount Plan Tariff is dependent on us obtaining your half hourly metering data from ESBN, accordingly if you wish to sign up to the Fixed Discount Plan Tariff you must have a smart Meter installed or consent to its installation when requested to do so by ESBN. Due to applicable industry rules for smart metering once you move to a Fixed Discount Plan Tariff, it is not possible to revert back to a non-smart Tariff.

2.6 If you refuse to allow ESBN to install a smart Meter at your Premises or if you no longer wish to provide ESBN or us with your half hourly smart metering data you will become ineligible to avail of the Fixed Discount Plan Tariff. We reserve the right to move you to a different Tariff or terminate the Contract. If you move to another Tariff we may request a deposit from you.

2.7 If the signal from your smart Meter is not sufficient to support the transfer of half-hourly data to us via ESBN, we will contact you to discuss other suitable Tariffs.

2.8 Consumption insights in your App will only be available 30 days after the installation of a smart Meter.

3. Billing, Charges & Payment

3.1 We will issue your Energy Bill in accordance with the processes set out in Clause 11 of the General Terms and Conditions. In addition to those terms, the following terms apply:

3.1.1 On signing up to the Fixed Discount Plan Tariff, you will be required to make an advanced payment which will be calculated based upon your predicted consumption.

3.1.2 You can choose the date on which you wish to be billed and charged in the App. Your Energy Bill may be issued on the same day that the payment is deducted from your card.

3.1.3 If you do not have an ESBN Smart Meter, you will not receive usage data or daily updates until your ESBN smart Meter has been installed.

3.1.4 You must pay your Energy Bill to the specific payment conditions of your Tariff. If you fail to pay us by an agreed payment date, we reserve the right to change our payment collection date and we will notify you in advance of doing this.

3.1.5 Should you fail to pay by one of the payment methods agreed between us at signup, we may change the frequency of your Energy Bills. We may also require you to pay a security deposit. We may also charge you any reasonable costs incurred by us in relation to collecting any overdue payments from you.

3.1.6 We reserve the right to move you to another Tariff if you breach the Contract.

4. Welcome Bonus (if applicable)
4.1 Welcome bonus signifies a rebate offered by us the company to you the customer. It is offered at the sole discretion of the company and may be applied to your account over the duration of the initial term and is subject to the successful payment of your advanced credit.

4.2 You will only be entitled to receive a welcome bonus if it is offered to you by the company at the point of sign up. Any new welcome bonus offers will not be retrospectively applied to existing customers.

4.3 The welcome bonus is available to new Yuno Energy customers only that sign up for this and is subject to a minimum initial term as set out in clause 1.3.

4.4 The Welcome bonus is applied to your Yuno Energy electricity account, no cash alternatives will be offered.

4.5 Should you terminate this Contract within the initial term as specified in clause 1.3 we reserve the right to withdraw the welcome bonus and debit your account for an amount up to the value of the welcome bonus received.

4.6 Only one welcome bonus will apply per MPRN in a twelve month period.

4.7 The welcome bonus offer can be withdrawn without notice at the discretion of the company.

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