ESB Networks Meter Issue Update
We’re currently working with ESB Networks to resolve a market-wide issue affecting smart meter usage data. This may mean that some of the usage information shown in your Yuno Energy app isn’t accurate right now.
ESB Networks has confirmed this is related to a recent system upgrade and is working to fix it as quickly as possible.
There’s no need to worry, you’ll only be billed once we’ve received the correct usage data, so you won’t be charged based on incorrect information.
As soon as this is resolved, your app will update and your account will reflect your actual usage.
To help, we’ve answered some common questions below:
- Why hasn’t my app updated?
Don’t worry, this isn’t an issue with your app. Due to a wider issue with ESB Networks smart meter data, we paused app updates. We’re working with ESB Networks to fix this and will update your app with accurate usage as soon as it’s available.
- Why haven’t I received my bill?
We only issue bills based on your actual usage. Because of this, billing was temporarily paused. Once we receive your correct usage data, we’ll issue your bill and let you know beforehand.
- Why did my bill arrive late?
Your bill was delayed so we could make sure it was accurate. Now that we’ve received the correct usage data, your bill has been issued. Your billing schedule should return to normal going forward.
- What if my next bill is due soon?
If your usage data is correct, you’ll receive your bill as scheduled. If not, we’ll be in touch to let you know when your bill will be issued.
Need more help?
Need help or have further questions? Call our local support team today and we'll be happy to help.