Complaints Process

Here at Yuno Energy, you are our number one priority. If, for whatever reason, we have not met your expectations for whatever it may be, we want to hear about it. If you feel we could improve our service, you can let us know through one of the ways below.

Click on the 'Chat Now' button on this page
Email: complaints@yunoenergy.ie
Online: Clicking here to fill in our online form
Call:1800551163

Online

Click Here to submit your formal complaint online.

Telephone

Phone us on: 1800551163

Monday - Friday: 8am - 8pm
Saturday: 9am - 6pm
Sunday: 10am - 6pm

Post

Head Of Customer Service
Yuno Energy
2nd Floor Paramount Court
Corrig Road, Sandyford
Dublin 18
D18 R9C7

If you are making a formal complaint, your complaint will enter the company's formal complaints process, which is outlined below:

On receipt of your complaint. Within 2 working days we will make contact with you regarding the details of your complaint. Our aim is to resolve your complaint to your satisfaction on this call.
If your complaint is of a complex nature and cannot be resolved on the first contact. Your complaint will be escalated to our complaints team for review. Our complaints Team will respond to you within 8 working days.
If your complaint has still not been resolved to your satisfaction following step 2. Your complaint will be escalated to our Head of Customer Service. Your complaint will be fully reviewed and a letter setting out our final position in relation to your complaint will be issued to you within a further 5 working days.
If we have been unable to resolve your issue at this point you are entitled to have your complaint independently reviewed by the Commission for Regulation of Utilities (CRU). They may be contacted using these details: The Customer Care team, Commission for Regulation of Utilities, The Grain House, The Exchange, Belgard Square North, Tallaght, Dublin 24. Email: customercare@cru.ie Tel: 1800 404 404.
View our standard complaints policy here.
Our Customer Service team is always available as your first point of contact should you have any questions or concerns about your Yuno Energy account. The easiest way to make contact with us is to click on the "Online Form". Alternatively, you can call us on 1800551163 or email us at customer.care@yunoenergy.ie. You can also fill in our online webform here.

Fixed plan

Enjoy certainty and peace of mind with our newest fixed-rate plan. With personalised insights, you can reduce your energy usage and spend less.

Put up to €497 back in your pocket with combined savings of €297* plus a €200 Welcome Bonus†.

More reasons to love this 12-month plan:

Get daily updates on your predicted bill
Review your usage in hours or days
Track and manage everything in our app
Your estimated annual bill is just €1,577

You’ll need your email address, mobile number, MPRN or Eircode, and bank card. 

Join now

Electricity Variable Terms and Conditions

Pricing

24hr Urban

24hr Urban	Ex VAT	Inc VAT
24Hr Unit Rate*	28.74 cent/kWh	31.33 cent/kWh
Urban Standing Charge*	€201.12 Annually	€219.22 Annually
PSO*	€38.76 Annually	€42.25 Annually
EAB*		€1,577.18

For more information on estimated annual bill (EAB) and how it is calculated see here.

Prices shown are including & excluding VAT of 9%. Signing up to Yuno Energy is subject to terms and conditions including a 12-month initial period. PSO levy amended 1 October yearly as directed by the CRU.

* - Variable - Pricing subject to change.

Day Night Urban

D/N Urban	Ex VAT	Inc VAT
Day Unit Rate*	31.34 cent/kWh	34.16 cent/kWh
Night Unit Rate*	18.94 cent/kWh	20.64 cent/kWh
Urban Standing Charge*	€227.47 Annually	€247.94 Annually
PSO*	€38.76 Annually	€42.25 Annually
EAB*		€1,509.22

For more information on estimated annual bill (EAB) and how it is calculated see here.

* - Variable - Pricing subject to change.

24hr Rural

24hr Rural	Ex VAT	Inc VAT
24Hr Unit Rate*	28.85 cent/kWh	31.45 cent/kWh
Rural Standing Charge*	€252.22 Annually	€274.91 Annually
PSO*	€38.76 Annually	€42.25 Annually
EAB*		€1,637.92

For more information on estimated annual bill (EAB) and how it is calculated see here.

* - Variable - Pricing subject to change.

Day Night Rural

D/N Rural	Ex VAT	Inc VAT
Day Unit Rate*	31.37 cent/kWh	34.19 cent/kWh
Night Unit Rate*	19.24 cent/kWh	20.97 cent/kWh
Rural Standing Charge*	€308.10 Annually	€335.83 Annually
PSO*	€38.76 Annually	€42.25 Annually
EAB*		€1,603.18

For more information on estimated annual bill (EAB) and how it is calculated see here.

* - Variable - Pricing subject to change.

Plan details

Product Specific Terms and Conditions

Variable Discount Plan Valid from 1st April 2024

1. These Product Specific Terms and Conditions

1.1 These Product Specific Terms and Conditions (as amended from time to time) apply specifically to the services associated with the Variable Discount Plan Tariff (the “Variable Discount Plan T&Cs”) and are incorporated into the Contract (as defined in the General Terms and Conditions which can be found at www.yunoenergy.ie/termsandconditions), between Yuno Energy (“Yuno Energy” or “we”, “us” or “our”) and a person who agrees to enter into a Contract for the Supply of Energy with us (“Customer” or “you” ).

1.2 In the event of any conflict between these Variable Discount Plan T&Cs and our General Terms and Conditions these terms will prevail. Any defined terms in these Product Specific T&Cs will have the meaning given to them as defined in the General Terms and Conditions.

1.3 The Contract shall commence on the date that you sign up to Yuno Energy and agree to our General Terms and Conditions and will continue for a period of one (1) calendar year from that date (the "Initial Period").

1.4 The Variable Discount Plan Tariff will apply for the term specified in clause 1.3, after which point you will be moved to the Yuno Energy Standard Price Plan Tariff.

1.5 Should you terminate the Contract after the14-day cooling off period but prior to the expiry of the Initial Period or without providing us with the required 30 days advanced notice of your intention to cancel a €100 termination fee will be applied to your account.

1.6 Yuno Energy reserves the right to withdraw the Variable Discount Plan Tariff without notice at any time prior to the commencement of the contract.

1.7 The unit rate and standing charges are subject to change in accordance with our Standard Terms and Conditions.

2. Variable Discount Plan Offer

2.1 This Variable Discount Plan Tariff is only available to new Yuno Energy electricity customers.

2.2 Pricing is subject to and dependent on your location and your meter configuration code.

Paperless Tariff

2.3 The Variable Discount Plan Tariff is a paperless Tariff. To avail of the Variable Discount Plan Tariff you must download our mobile App and provide us with your correct e-mail address at the time of entering into the Contract in order to receive your Energy Bill. We shall use this email address to notify you that your Energy Bill is available in your App.

2.4 We reserve the right to change your Tariff from the Variable Discount Plan Tariff to another Tariff or otherwise terminate the Contract, if you:

2.4.1 want to receive paper Energy Bills; or

2.4.2 are unable to download or login into our App; or

2.4.3 do not provide us with a valid up-to- date email address

Smart Meter

2.5 The Variable Discount Plan Tariff is dependent on us obtaining your half hourly metering data from ESBN, accordingly if you wish to sign up to the Variable Discount Plan Tariff you must have a smart Meter installed or consent to its installation when requested to do so by ESBN. Due to applicable industry rules for smart metering once you move to a Variable Discount Plan Tariff, it is not possible to revert back to a non-smart Tariff.

2.6 If you refuse to allow ESBN to install a smart Meter at your Premises or if you no longer wish to provide ESBN or us with your half hourly smart metering data you will become ineligible to avail of the Variable Discount Plan Tariff. We reserve the right to move you to a different Tariff or terminate the Contract. If you move to another Tariff we may request a deposit from you.

2.7 If the signal from your smart Meter is not sufficient to support the transfer of half-hourly data to us via ESBN, we will contact you to discuss other suitable Tariffs.

2.8 Consumption insights in your App will only be available 30 days after the installation of a smart Meter.

3. Billing, Charges & Payment

3.1 We will issue your Energy Bill in accordance with the processes set out in Clause 11 of the General Terms and Conditions. In addition to those terms, the following terms apply:

3.1.1 On signing up to the Variable Discount Plan Tariff, you will be required to make an advanced payment which will be calculated based upon your predicted consumption.

3.1.2 You can choose the date on which you wish to be billed and charged in the App. Your Energy Bill may be issued on the same day that the payment is deducted from your card.

3.1.3 If you do not have an ESBN Smart Meter, you will not receive usage data or daily updates until your ESBN smart Meter has been installed.

3.1.4 You must pay your Energy Bill to the specific payment conditions of your Tariff. If you fail to pay us by an agreed payment date, we reserve the right to change our payment
collection date and we will notify you in advance of doing this.

3.1.5 Should you fail to pay by one of the payment methods agreed between us at signup, we may change the frequency of your Energy Bills. We may also require you to pay a security deposit. We may also charge you any reasonable costs incurred by us in relation to collecting any overdue payments from you.

3.1.6 We reserve the right to move you to another Tariff if you breach the Contract.

4. Welcome Bonus (if applicable)

4.1 Welcome bonus signifies a rebate offered by us the company to you the customer. It is offered at the sole discretion of the company and may be applied to your account over the duration of the initial term and is subject to the successful payment of your advanced credit.

4.2 You will only be entitled to receive a welcome bonus if it is offered to you by the company at the point of sign up. Any new welcome bonus offers will not be retrospectively applied to existing customers.

4.3 The welcome bonus is available to new Yuno Energy customers only that sign up for this and is subject to a minimum initial term as set out in clause 1.3.

4.4 The Welcome bonus is applied to your Yuno Energy electricity account, no cash alternatives will be offered.

4.5 Should you terminate this Contract within the initial term as specified in clause 1.3 we reserve the right to withdraw the welcome bonus and debit your account for an amount up to the value of the welcome bonus received.

4.6 Only one welcome bonus will apply per MPRN in a twelve-month period.

4.7 The welcome bonus offer can be withdrawn without notice at the discretion of the company.