Complaints Process
Here at Yuno Energy, you are our number one priority. If, for whatever reason, we have not met your expectations for whatever it may be, we want to hear about it. If you feel we could improve our service, you can let us know through one of the ways below.
Click on the 'Chat Now' button on this page
Email: complaints@yunoenergy.ie
Online: Clicking here to fill in our online form
Call: 0818 323 920
Fixed plan
Fix your electricity rate for the next 12 months with our brand-new discounted plan.
Find the data you need to reduce your usage and save even more in the Yuno Energy app.
Plus, never get another shocking bill again.
NEW: Yuno Fixed
Save up to €430** compared to our competitors’ average standard rate
Always know where you stand with advance monthly payments
Monitor your electricity usage and spend from our app
Your new estimated annual bill (EAB) is just €1,590
You’ll need your email address, mobile number, MPRN or Eircode, and bank card.
Fixed Discount Tariff Details
| 24hr Urban | Ex VAT | Inc VAT |
|---|---|---|
| 24Hr Unit Rate | 28.94 cent/kWh | 31.55 cent/kWh |
| Urban Standing Charge | €242.87 Annually | €264.73 Annually |
| PSO | €0.00 Annually | €0.00 Annually |
| EAB | €1,589.83 |
| D/N Urban | Ex VAT | Inc VAT |
|---|---|---|
| Day Unit Rate | 29.50 cent/kWh | 32.16 cent/kWh |
| Night Unit Rate | 18.70 cent/kWh | 20.38 cent/kWh |
| Urban Standing Charge | €300.76 Annually | €327.83 Annually |
| PSO | €0.00 Annually | €0.00 Annually |
| EAB | €1,490.46 |
| 24hr Rural | Ex VAT | Inc VAT |
|---|---|---|
| 24Hr Unit Rate | 28.94 cent/kWh | 31.55 cent/kWh |
| Rural Standing Charge | €295.65 Annually | €322.26 Annually |
| PSO | €0.00 Annually | €0.00 Annually |
| EAB | €1,647.36 |
| D/N Rural | Ex VAT | Inc VAT |
|---|---|---|
| Day Unit Rate | 29.50 cent/kWh | 32.16 cent/kWh |
| Night Unit Rate | 18.70 cent/kWh | 20.38 cent/kWh |
| Rural Standing Charge | €362.81 Annually | €395.46 Annually |
| PSO | €0.00 Annually | €0.00 Annually |
| EAB | €1558.09 |
Fixed Discount Plan Valid from 23th November 2023
1. These Product Specific Terms and Conditions
11.1 These Product Specific Terms and Conditions (as amended from time to time) apply specifically to the services associated with the Fixed Discount Plan Tariff (the “Fixed Discount Plan T&Cs”) and are incorporated into the Contract (as defined in the General Terms and Conditions which can be found at www.yunoenergy.ie/termsandconditions), between Yuno Energy (“Yuno Energy” or “we”, “us” or “our”) and a person who agrees to enter into a Contract for the Supply of Energy with us (“Customer” or “you” ).
1.2 In the event of any conflict between these Fixed Discount Plan T&Cs and our General Terms and Conditions these terms will prevail. Any defined terms in these Product Specific T&Cs will have the meaning given to them as defined in the General Terms and Conditions.
1.3 The Contract shall commence on the date that you sign up to Yuno Energy and agree to our General Terms and Conditions and will continue for a period of one (1) calendar year from that date (the "Initial Period").
1.4 The Fixed Discount Plan Tariff will apply for the term specified in clause 1.3, after which point you will be moved to the Yuno Energy Standard Price Plan Tariff.
1.5 Should you terminate the Contract after the 14 day cooling off period but prior to the expiry of the Initial Period or without providing us with the required 30 days advanced notice of your intention to cancel a €50 termination fee will be applied to your account. 1.6 Yuno Energy reserves the right to withdraw the Fixed Discount Plan Tariff without notice at any time prior to the commencement of the contract
1.6 Yuno Energy reserves the right to withdraw the Fixed Discount Plan Tariff without notice at any time prior to the commencement of the contract
1.7 The Unit Rate of the Fixed Discount Plan Tariff is fixed for Initial Period. All other charges are subject to change in accordance with our Standard Terms and Conditions
2. Fixed Discount Plan Offer
2.1This Fixed Discount Plan Tariff is only available to new Yuno Energy electricity customers.
Paperless Tariff
2.2 The Fixed Discount Plan Tariff is a paperless Tariff. To avail of the Fixed Discount Plan Tariff you must download our mobile App and provide us with your correct e-mail address at the time of entering into the Contract in order to receive your Energy Bill. We shall use this email address to notify you that your Energy Bill is available in your App.
2.3 We reserve the right to change your Tariff from the Fixed Discount Plan Tariff to another Tariff or otherwise terminate the Contract, if you:
2.3.1 want to receive paper Energy Bills; or
2.3.2 are unable to download or login into our App; or
2.3.3 do not provide us with a valid up-to-date email address.
Smart Meter
2.4 The Fixed Discount Plan Tariff is dependent on us obtaining your half hourly metering data from ESBN, accordingly if you wish to sign up to the Fixed Discount Plan Tariff you must have a smart Meter installed or consent to its installation when requested to do so by ESBN. Due to applicable industry rules for smart metering once you move to a Fixed Discount Plan Tariff, it is not possible to revert back to a non-smart Tariff.
2.5 If you refuse to allow ESBN to install a smart Meter at your Premises or if you no longer wish to provide ESBN or us with your half hourly smart metering data you will become ineligible to avail of the Fixed Discount Plan Tariff. We reserve the right to move you to a different Tariff or terminate the Contract. If you move to another Tariff we may request a deposit from you.
2.6 If the signal from your smart Meter is not sufficient to support the transfer of half-hourly data to us via ESBN, we will contact you to discuss other suitable Tariffs.
2.7 Consumption insights in your App will only be available 30 days after the installation of a smart Meter.
3. Billing, Charges & Payment
3.1 We will issue your Energy Bill in accordance with the processes set out in Clause 11 of the General Terms and Conditions. In addition to those terms, the following terms apply:
3.1.1 On signing up to the Fixed Discount Plan Tariff, you will be required to make an advanced payment which will be calculated based upon your predicted consumption.
3.1.3 You can choose the date on which you wish to be billed and charged in the App. Your Energy Bill may be issued on the same day that the payment is deducted from your card.
3.1.4 If you do not have an ESBN Smart Meter, you will not receive usage data or daily updates until your ESBN smart Meter has been installed.
3.1.5 You must pay your Energy Bill to the specific payment conditions of your Tariff. If you fail to pay us by an agreed payment date, we reserve the right to change our payment collection date and we will notify you in advance of doing this.
3.1.6 Should you fail to pay by one of the payment methods agreed between us at signup, we may change the frequency of your Energy Bills and. We may also require you to pay a security deposit. We may also charge you any reasonable costs incurred by us in relation to collecting any overdue payments from you.
3.1.7 We reserve the right to move you to another Tariff if you breach the Contract.
Variable Discount Tariff Details
| 24hr Urban | Ex VAT | Inc VAT |
|---|---|---|
| 24Hr Unit Rate | 30.60cent/kWh | 33.35 cent/kWh |
| Urban Standing Charge | €242.87 Annually | €264.73 Annually |
| PSO | €0.00 Annually | €0.00 Annually |
| EAB | €1,665.43 |
| D/N Urban | Ex VAT | Inc VAT |
|---|---|---|
| Day Unit Rate | 31.85 cent/kWh | 34.72 cent/kWh |
| Night Unit Rate | 18.50 cent/kWh | 20.17 cent/kWh |
| Urban Standing Charge | €300.76 Annually | €327.83 Annually |
| PSO | €0.00 Annually | €0.00 Annually |
| EAB | €1,553.68 |
| 24hr Rural | Ex VAT | Inc VAT |
|---|---|---|
| 24Hr Unit Rate | 30.60cent/kWh | 33.35 cent/kWh |
| Rural Standing Charge | €299.30 Annually | €326.24 Annually |
| PSO | €0.00 Annually | €0.00 Annually |
| EAB | €1,726.94 |
| D/N Rural | Ex VAT | Inc VAT |
|---|---|---|
| Day Unit Rate | 31.85 cent/kWh | 34.72 cent/kWh |
| Night Unit Rate | 18.50 cent/kWh | 20.17 cent/kWh |
| Rural Standing Charge | €362.81 Annually | €395.46 Annually |
| PSO | €0.00 Annually | €0.00 Annually |
| EAB | €1,621.31 |
Variable Discount Plan Valid from 9th October 2023
1. These Product Specific Terms and Conditions
1.1 These Product Specific Terms and Conditions (as amended from time to time) apply specifically to the services associated with the Variable Discount Plan Tariff (the “Variable Discount Plan T&Cs”) and are incorporated into the Contract (as defined in the General Terms and Conditions which can be found at www.yunoenergy.ie/termsandconditions), between Yuno Energy (“Yuno Energy” or “we”, “us” or “our”) and a person who agrees to enter into a Contract for the Supply of Energy with us (“Customer” or “you” ).
1.2 In the event of any conflict between these Variable Discount Plan T&Cs and our General Terms and Conditions these terms will prevail. Any defined terms in these Product Specific T&Cs will have the meaning given to them as defined in the General Terms and Conditions.
1.3 The Contract shall commence on the date that you sign up to Yuno Energy and agree to our General Terms and Conditions and will continue for a period of one (1) calendar year from that date (the "Initial Period").
1.4 The Variable Discount Plan Tariff will apply for the term specified in clause 1.3, after which point you will be moved to the Yuno Energy Standard Price Plan Tariff.
1.5 Should you terminate the Contract after the 14 day cooling off period but prior to the expiry of the Initial Period or without providing us with the required 30 days advanced notice of your intention to cancel a €50 termination fee will be applied to your account.
1.6 Yuno Energy reserves the right to withdraw the Variable Discount Plan Tariff without notice at any time prior to the commencement of the contract.
1.7 The unit rate and standing charges are subject to change in accordance with our Standard Terms and Conditions.
2. Variable Discount Plan Offer
2.1This Variable Discount Plan Tariff is only available to new Yuno Energy electricity customers.
Paperless Tariff
2.2 The Variable Discount Plan Tariff is a paperless Tariff. To avail of the Variable Discount Plan Tariff you must download our mobile App and provide us with your correct e-mail address at the time of entering into the Contract in order to receive your Energy Bill. We shall use this email address to notify you that your Energy Bill is available in your App.
2.3 We reserve the right to change your Tariff from the Variable Discount Plan Tariff to another Tariff or otherwise terminate the Contract, if you:
2.3.1 want to receive paper Energy Bills; or
2.3.2 are unable to download or login into our App; or
2.3.3 do not provide us with a valid up-to-date email address.
Smart Meter
2.4 The Variable Discount Plan Tariff is dependent on us obtaining your half hourly metering data from ESBN, accordingly if you wish to sign up to the Variable Discount Plan Tariff you must have a smart Meter installed or consent to its installation when requested to do so by ESBN. Due to applicable industry rules for smart metering once you move to a Variable Discount Plan Tariff, it is not possible to revert back to a non-smart Tariff.
2.5 If you refuse to allow ESBN to install a smart Meter at your Premises or if you no longer wish to provide ESBN or us with your half hourly smart metering data you will become ineligible to avail of the Variable Discount Plan Tariff. We reserve the right to move you to a different Tariff or terminate the Contract. If you move to another Tariff we may request a deposit from you.
2.6 If the signal from your smart Meter is not sufficient to support the transfer of half-hourly data to us via ESBN, we will contact you to discuss other suitable Tariffs.
2.7 Consumption insights in your App will only be available 30 days after the installation of a smart Meter.
3. Billing, Charges & Payment
3.1 We will issue your Energy Bill in accordance with the processes set out in Clause 11 of the General Terms and Conditions. In addition to those terms, the following terms apply:
3.1.1 On signing up to the Variable Discount Plan Tariff, you will be required to make an advanced payment which will be calculated based upon your predicted consumption.
3.1.3 You can choose the date on which you wish to be billed and charged in the App. Your Energy Bill may be issued on the same day that the payment is deducted from your card.
3.1.4 If you do not have an ESBN Smart Meter, you will not receive usage data or daily updates until your ESBN smart Meter has been installed.
3.1.5 You must pay your Energy Bill to the specific payment conditions of your Tariff. If you fail to pay us by an agreed payment date, we reserve the right to change our payment collection date and we will notify you in advance of doing this.
3.1.6 Should you fail to pay by one of the payment methods agreed between us at signup, we may change the frequency of your Energy Bills and. We may also require you to pay a security deposit. We may also charge you any reasonable costs incurred by us in relation to collecting any overdue payments from you.
3.1.7 We reserve the right to move you to another Tariff if you breach the Contract.
For more information on estimated annual bill (EAB) and how it is calculated see here