FAQs
Get answers to the most frequently asked questions about Yuno Energy Heat.
- Do I need to register even if there’s a tenant living in my apartment?
Yes, all apartment owners need to be registered on our system, even if your property is rented out. This makes sure we have the legal owner on record for compliance and account oversight. If your tenant registers, they become the active account holder, but you’ll still stay listed as the property owner.
- Do I need to pay a deposit?
In most cases, no. Owners usually don’t have to pay a deposit. Deposits are generally for tenant accounts. Check your Welcome Letter or contact by emailing [insert @email address] to confirm, as this can vary by development.
- What if a tenant moves out and has unpaid bills?
If a tenant leaves with unpaid bills, the remaining balance will be passed to the property owner. To avoid this, make sure to tell us the tenant’s move-out date so we can close the account quickly. We also recommend confirming that the tenant has paid their final bill before you return their rent deposit.
- What information should I give tenants when they move in?
If a tenant leaves with unpaid bills, the remaining balance will be passed to the property owner. To avoid this, make sure to tell us the tenant’s move-out date so we can close the account quickly. We also recommend confirming that the tenant has paid their final bill before you return their rent deposit.
- Who should tell Yuno Energy Heat about tenancy changes?
Owners or their management agents should email moves@yunoenergyheat.ie whenever a tenancy starts or ends. If a tenant contacts us directly, we’ll always confirm the details with the owner or agent to protect everyone’s account information.
- What happens if tenants don’t register?
If a tenant doesn’t register, any charges will stay on your account until they do. That’s why it’s so important to share the Welcome Pack and make sure they register as soon as they move in.
- Can I see my tenant’s bills or account details?
For data protection reasons, only the registered tenants can view their bills or account details. As the property owner, you can ask us to confirm that the account is active and in good standing. However, we cannot share billing details.
- How do I take over the account when a tenant moves out?
When a tenant moves out, their account will close automatically. If the apartment is going to be vacant, just email moves@yunoenergyheat.ie and we’ll reopen the account in your name until the next tenant moves in.
- Do I still get charged when the apartment is empty?
Yes, standing charges and fixed costs still apply, even if there’s no energy being used.
- Who looks after equipment inside the apartment?
The apartment owner is responsible for maintaining and repairing internal equipment like the Heat Interface Unit (HIU), pumps, sensors, radiators, and controllers. Yuno Energy Heat looks after the central plant and shared systems only.
- Can I add a property manager to my account?
Yes, you can authorise your property manager or agent to handle your account.
We’ll just need your written consent or a completed GDPR consent form to make it official.
- Can my tenant disconnect from the heating system?
If a tenant wants to disconnect from the communal heating system, they’ll need to contact us and get your approval first.
They’ll also need another source of hot water or heating, like an immersion heater.
Some developments have their own disconnection form, so it’s best to email moves@yunoenergyheat.ie to check the process for your building.
Get in Touch
Need help or have a question? Click here to find contact details for specific queries.
Kaizen energy trading as Yuno Energy Heat
Company number 523238