You can access your account through the Yuno Energy Heat Selfcare Portal. Just open the Yuno Energy Heat app on your smartphone or visit the Yuno Energy Heat website on your computer and click Selfcare Portal. If you’re using a phone or tablet, you can download the Yuno Energy Heat app from the Google Play Store or the Apple App Store. 

You can find your most recent usage data on the home screen under the Last Usage and Charges section. You’ll see how much you used in both euro and kWh.

If you want to look back at previous usage, just go to the Usage & Charges tab. 

On the login page, select Forgot password. You’ll then receive an email with a link where you can choose a new password. 

If you’re moving out of your home, you’ll need to notify Yuno Energy Heat in writing. To do this, log in to the app, select More at the bottom of the screen, and then choose Moving Out. Then, simply fill out the form to begin closing your account. 

We only allow one account holder per residence. However, you can add additional names to bills if necessary. 

Deposits (if required at your site) are refunded once your account is closed and all charges are settled. Refunds are processed via the original payment method. 

Tariff changes are reviewed regularly and may change based on gas prices and operational costs. If a change is going to happen, you’ll receive at least 30 days’ notice by email or through an app notification.  

To check your account balance, log in to the Yuno Energy Heat app. On the top left of the home screen, you’ll see your current balance. Make sure your balance stays in credit to keep your supply connected. 

If your balance falls below –€5, your supply will be scheduled for disconnection. You can check your supply status on the homepage. Please note that this may not always display the most up-to-date value, so we recommend running the tap first to confirm whether you have a supply before contacting us. 

Disconnections and reconnections are now fully automated. Because this process is automated, your supply will not be restored until your account balance is brought back into credit. When your balance falls below €10, we will send you a text or email reminder to top up.

If your balance falls below –€5, we will notify you by text or email that your supply is scheduled to be turned off at 9am on the next working day, unless you make a top-up payment to bring your account back into credit beforehand.

To ensure that you receive all notifications, please make sure your account contact details are up to date with your current email address and phone number. 

You can top up your account by adding a credit/debit card to your Selfcare account or by scanning your Yuno Energy Heat Selfcare Barcode and paying by cash/card at any Payzone authorized shop or kiosk. 

If you’re on paperless billing, your bills will be sent to you by email and stored in your online account. You can view your most recent bill by going to the Billing tab in the app. 

If you fall into arrears, our credit control team will contact you with reminders to pay your bill. If the outstanding balance remains unpaid, we will issue a final reminder and your supply may be disconnected.

Your supply will only be reconnected once the outstanding balance has been cleared or you have contacted our credit control team to arrange payment. While we do our best to restore supply quickly, reconnections can take up to three working days. 

Yes. You can switch between paper and paperless billing in the app. If you don’t use the app, you can call our support line on 01 685 3516 and our team will be happy to update this for you. 

Contact our Credit Control team by emailing: payments@yunoenergyheat.ie. We can arrange payment plans to avoid disconnection.

The central boiler plant is fuelled by natural gas. Hot water from the plant is pumped around the building as needed to supply each apartment. Each apartment has a Heat Interface Unit (HIU), which transfers this hot water into heating and domestic hot water. Local controls in each apartment enable customers to set their own time schedules and temperatures to suit their requirements. 

A HIU transfers heat from the central system to your apartment and records your usage. It also provides your heating and hot water. Settings can affect your usage. 

Meter readings are recorded for individual apartments via a central processing unit located within the central plant of the apartment complex. This means that access to your apartment is not required to take meter readings. Readings will be based on actual recordings of units consumed and not on estimated units of energy usage. 

Any internal issues within your apartment should be reported to your landlord or letting agent. Problems related to the building’s main heating system or your account should be directed to Yuno Energy Heat during normal working hours, either by phone on 01 685 3516 or by email at billing@yunoenergyheat.ie. Our team will be happy to help you. 

If you have been receiving estimated (E) readings for an extended period, you can take a photo of your heat meter and send it to us. We will update the reading on your account.