Help and Support | Ireland's Newest Electricity Provider

Our game-changing electricity service is designed to help you save energy and money through flexible payments, personalised insights and market-low rates.

About Yuno Energy

We don’t do expensive surprises. Instead, you get daily updates on your next payment and pay monthly on a date that works for you.
We don’t do online portals. Instead, you get a clear view of your hourly, daily, weekly and monthly usage and spending in the Yuno Energy app.
We don’t do empty promises. Instead, you get rewarded for reducing your usage with savings you can see on your next payment.
We don't do hard-to-reach. Instead, you get the help you need from our dedicated local Support Team 7 days a week.

How is Yuno Energy different?

Home energy can be complicated and unpredictable. Yuno Energy makes it simple and predictable.

Always know. Now you can always see your next electricity payment in advance. Because we give you a personalised usage Prediction (kWh) at the start of the month that eliminates the guesswork.
Flexible payments. You pay in advance (by bank card) monthly based on the Prediction on a date that suits your budget. Then you have the rest of the Billing Period to spend less and save.
All-in-one app. The Yuno Energy app lets you track actual usage against the Prediction with the live Forecast. You get daily reports on the difference between your Forecast and our Prediction - down to the last unit and cent.
Real rewards. You can adjust day-to-day activities based on your usage insights to avoid spending more than your Advance Payment. Or, even better, to use less than predicted and reduce next month's payment

How does Advance Payment work?

Advance Payment makes it easy to monitor and predict every bill.

Each month, you pay for your electricity before you use it based on a usage Prediction (kWh).

We calculate the Prediction from your previous consumption and adjust it for seasonality. So it's always personalised and precise.

You then pay (on your chosen date) with a bank card saved to the Yuno Energy app. Billing Periods start on your payment date and usually last 30 days.

Helpful: Our app provides increasingly accurate updates on your next Prediction (kWh & €) until 24 hours before your payment is due. This allows you to budget without the prospect of shocking electricity bills.

Advance Payment Example

You make a €100 Advance Payment based on our Prediction
You track actual usage against it with the Forecast to avoid overspending
You maintain or adjust your activities based on daily Forecast updates
The cost of your total actual electricity this month also amounts to €100
Next month's Advance Payment is based entirely on our next Prediction

How can I join Yuno Energy?

You can join Yuno Energy by completing our simple online signup or by calling us directly.

What you need to join

Meter Point Reference Number (MPRN) or Eircode. This allows us to locate your property and connect you to our supply.
Contact information. You’ll need your mobile number and email address to create your new account.
Valid debit or credit card. You pay us by bank card every month and require one to sign up.
An iOS or Android device. So you can download the Yuno Energy app to manage your account.

What to expect

You create an account username (your email) and password and pick a monthly Advance Payment date.

To help us get to know you, we ask you to estimate your home’s annual electricity consumption compared to the average Irish household.

You make an initial payment via your debit or credit card based on this estimate to cover your first month’s energy usage. We’ll apply any difference between this payment and your actual usage to your next bill.

Then you download your Yuno Energy app from the Apple App Store or Google Play. Log in with the account username and password you created.

Do I need a Smart Meter to join Yuno Energy?

No. But we will request a Smart Meter from ESB Networks on your behalf when you join.

You’ll just have to wait a little longer to see your hourly and daily usage insights in the Yuno Energy app.

In the meantime, you can still enjoy our great rates, flexible payments and the help of our local Support Team.

Send us meter readings if you’d prefer not to receive estimated bills by calling 1800 554 400.

Get in touch with us

Need help or have a question? Contact our local Support Team 7 days a week by phone, email or chat.

Fixed plan

Fix your electricity rate for the next 12 months with our brand-new discounted plan.

Find the data you need to reduce your usage and save even more in the Yuno Energy app.

Plus, never get another shocking bill again.

NEW: Yuno Fixed

Save up to €430** compared to our competitors’ average standard rate
Always know where you stand with advance monthly payments
Monitor your electricity usage and spend from our app
Your new estimated annual bill (EAB) is just €1,590

You’ll need your email address, mobile number, MPRN or Eircode, and bank card. 

Join now

Fixed Discount Plan Terms and Conditions

Fixed Discount Tariff Details

24hr Urban	Ex VAT	Inc VAT
24Hr Unit Rate	28.94 cent/kWh	31.55 cent/kWh
Urban Standing Charge	€242.87 Annually	€264.73 Annually
PSO	€0.00 Annually	€0.00 Annually
EAB		€1,589.83

D/N Urban	Ex VAT	Inc VAT
Day Unit Rate	29.50 cent/kWh	32.16 cent/kWh
Night Unit Rate	18.70 cent/kWh	20.38 cent/kWh
Urban Standing Charge	€300.76 Annually	€327.83 Annually
PSO	€0.00 Annually	€0.00 Annually
EAB		€1,490.46

24hr Rural	Ex VAT	Inc VAT
24Hr Unit Rate	28.94 cent/kWh	31.55 cent/kWh
Rural Standing Charge	€295.65 Annually	€322.26 Annually
PSO	€0.00 Annually	€0.00 Annually
EAB		€1,647.36

D/N Rural	Ex VAT	Inc VAT
Day Unit Rate	29.50 cent/kWh	32.16 cent/kWh
Night Unit Rate	18.70 cent/kWh	20.38 cent/kWh
Rural Standing Charge	€362.81 Annually	€395.46 Annually
PSO	€0.00 Annually	€0.00 Annually
EAB		€1558.09

Fixed Discount Plan Valid from 23th November 2023

1. These Product Specific Terms and Conditions

11.1 These Product Specific Terms and Conditions (as amended from time to time) apply specifically to the services associated with the Fixed Discount Plan Tariff (the “Fixed Discount Plan T&Cs”) and are incorporated into the Contract (as defined in the General Terms and Conditions which can be found at www.yunoenergy.ie/termsandconditions), between Yuno Energy (“Yuno Energy” or “we”, “us” or “our”) and a person who agrees to enter into a Contract for the Supply of Energy with us (“Customer” or “you” ).

1.2 In the event of any conflict between these Fixed Discount Plan T&Cs and our General Terms and Conditions these terms will prevail. Any defined terms in these Product Specific T&Cs will have the meaning given to them as defined in the General Terms and Conditions.

1.3 The Contract shall commence on the date that you sign up to Yuno Energy and agree to our General Terms and Conditions and will continue for a period of one (1) calendar year from that date (the "Initial Period").

1.4 The Fixed Discount Plan Tariff will apply for the term specified in clause 1.3, after which point you will be moved to the Yuno Energy Standard Price Plan Tariff.

1.5 Should you terminate the Contract after the 14 day cooling off period but prior to the expiry of the Initial Period or without providing us with the required 30 days advanced notice of your intention to cancel a €50 termination fee will be applied to your account. 1.6 Yuno Energy reserves the right to withdraw the Fixed Discount Plan Tariff without notice at any time prior to the commencement of the contract

1.6 Yuno Energy reserves the right to withdraw the Fixed Discount Plan Tariff without notice at any time prior to the commencement of the contract

1.7 The Unit Rate of the Fixed Discount Plan Tariff is fixed for Initial Period. All other charges are subject to change in accordance with our Standard Terms and Conditions

2. Fixed Discount Plan Offer

2.1This Fixed Discount Plan Tariff is only available to new Yuno Energy electricity customers.

Paperless Tariff

2.2 The Fixed Discount Plan Tariff is a paperless Tariff. To avail of the Fixed Discount Plan Tariff you must download our mobile App and provide us with your correct e-mail address at the time of entering into the Contract in order to receive your Energy Bill. We shall use this email address to notify you that your Energy Bill is available in your App.

2.3 We reserve the right to change your Tariff from the Fixed Discount Plan Tariff to another Tariff or otherwise terminate the Contract, if you:

2.3.1 want to receive paper Energy Bills; or

2.3.2 are unable to download or login into our App; or

2.3.3 do not provide us with a valid up-to-date email address.

Smart Meter

2.4 The Fixed Discount Plan Tariff is dependent on us obtaining your half hourly metering data from ESBN, accordingly if you wish to sign up to the Fixed Discount Plan Tariff you must have a smart Meter installed or consent to its installation when requested to do so by ESBN. Due to applicable industry rules for smart metering once you move to a Fixed Discount Plan Tariff, it is not possible to revert back to a non-smart Tariff.

2.5 If you refuse to allow ESBN to install a smart Meter at your Premises or if you no longer wish to provide ESBN or us with your half hourly smart metering data you will become ineligible to avail of the Fixed Discount Plan Tariff. We reserve the right to move you to a different Tariff or terminate the Contract. If you move to another Tariff we may request a deposit from you.

2.6 If the signal from your smart Meter is not sufficient to support the transfer of half-hourly data to us via ESBN, we will contact you to discuss other suitable Tariffs.

2.7 Consumption insights in your App will only be available 30 days after the installation of a smart Meter.

3. Billing, Charges & Payment

3.1 We will issue your Energy Bill in accordance with the processes set out in Clause 11 of the General Terms and Conditions. In addition to those terms, the following terms apply:

3.1.1 On signing up to the Fixed Discount Plan Tariff, you will be required to make an advanced payment which will be calculated based upon your predicted consumption.

3.1.3 You can choose the date on which you wish to be billed and charged in the App. Your Energy Bill may be issued on the same day that the payment is deducted from your card.

3.1.4 If you do not have an ESBN Smart Meter, you will not receive usage data or daily updates until your ESBN smart Meter has been installed.

3.1.5 You must pay your Energy Bill to the specific payment conditions of your Tariff. If you fail to pay us by an agreed payment date, we reserve the right to change our payment collection date and we will notify you in advance of doing this.

3.1.6 Should you fail to pay by one of the payment methods agreed between us at signup, we may change the frequency of your Energy Bills and. We may also require you to pay a security deposit. We may also charge you any reasonable costs incurred by us in relation to collecting any overdue payments from you.

3.1.7 We reserve the right to move you to another Tariff if you breach the Contract.

Variable Discount Tariff Details

24hr Urban	Ex VAT	Inc VAT
24Hr Unit Rate	30.60cent/kWh	33.35 cent/kWh
Urban Standing Charge	€242.87 Annually	€264.73 Annually
PSO	€0.00 Annually	€0.00 Annually
EAB		€1,665.43

D/N Urban	Ex VAT	Inc VAT
Day Unit Rate	31.85 cent/kWh	34.72 cent/kWh
Night Unit Rate	18.50 cent/kWh	20.17 cent/kWh
Urban Standing Charge	€300.76 Annually	€327.83 Annually
PSO	€0.00 Annually	€0.00 Annually
EAB		€1,553.68

24hr Rural	Ex VAT	Inc VAT
24Hr Unit Rate	30.60cent/kWh	33.35 cent/kWh
Rural Standing Charge	€299.30 Annually	€326.24 Annually
PSO	€0.00 Annually	€0.00 Annually
EAB		€1,726.94

D/N Rural	Ex VAT	Inc VAT
Day Unit Rate	31.85 cent/kWh	34.72 cent/kWh
Night Unit Rate	18.50 cent/kWh	20.17 cent/kWh
Rural Standing Charge	€362.81 Annually	€395.46 Annually
PSO	€0.00 Annually	€0.00 Annually
EAB		€1,621.31

Variable Discount Plan Valid from 9th October 2023

1. These Product Specific Terms and Conditions
1.1 These Product Specific Terms and Conditions (as amended from time to time) apply specifically to the services associated with the Variable Discount Plan Tariff (the “Variable Discount Plan T&Cs”) and are incorporated into the Contract (as defined in the General Terms and Conditions which can be found at www.yunoenergy.ie/termsandconditions), between Yuno Energy (“Yuno Energy” or “we”, “us” or “our”) and a person who agrees to enter into a Contract for the Supply of Energy with us (“Customer” or “you” ).

1.2 In the event of any conflict between these Variable Discount Plan T&Cs and our General Terms and Conditions these terms will prevail. Any defined terms in these Product Specific T&Cs will have the meaning given to them as defined in the General Terms and Conditions.

1.4 The Variable Discount Plan Tariff will apply for the term specified in clause 1.3, after which point you will be moved to the Yuno Energy Standard Price Plan Tariff.

1.6 Yuno Energy reserves the right to withdraw the Variable Discount Plan Tariff without notice at any time prior to the commencement of the contract.
1.7 The unit rate and standing charges are subject to change in accordance with our Standard Terms and Conditions.

2. Variable Discount Plan Offer

2.1This Variable Discount Plan Tariff is only available to new Yuno Energy electricity customers.

Paperless Tariff

2.2 The Variable Discount Plan Tariff is a paperless Tariff. To avail of the Variable Discount Plan Tariff you must download our mobile App and provide us with your correct e-mail address at the time of entering into the Contract in order to receive your Energy Bill. We shall use this email address to notify you that your Energy Bill is available in your App.

2.3 We reserve the right to change your Tariff from the Variable Discount Plan Tariff to another Tariff or otherwise terminate the Contract, if you:

2.3.1 want to receive paper Energy Bills; or

2.3.2 are unable to download or login into our App; or

2.3.3 do not provide us with a valid up-to-date email address.

Smart Meter

2.4 The Variable Discount Plan Tariff is dependent on us obtaining your half hourly metering data from ESBN, accordingly if you wish to sign up to the Variable Discount Plan Tariff you must have a smart Meter installed or consent to its installation when requested to do so by ESBN. Due to applicable industry rules for smart metering once you move to a Variable Discount Plan Tariff, it is not possible to revert back to a non-smart Tariff.

2.5 If you refuse to allow ESBN to install a smart Meter at your Premises or if you no longer wish to provide ESBN or us with your half hourly smart metering data you will become ineligible to avail of the Variable Discount Plan Tariff. We reserve the right to move you to a different Tariff or terminate the Contract. If you move to another Tariff we may request a deposit from you.

2.6 If the signal from your smart Meter is not sufficient to support the transfer of half-hourly data to us via ESBN, we will contact you to discuss other suitable Tariffs.

2.7 Consumption insights in your App will only be available 30 days after the installation of a smart Meter.

3. Billing, Charges & Payment

3.1 We will issue your Energy Bill in accordance with the processes set out in Clause 11 of the General Terms and Conditions. In addition to those terms, the following terms apply:

3.1.1 On signing up to the Variable Discount Plan Tariff, you will be required to make an advanced payment which will be calculated based upon your predicted consumption.

3.1.3 You can choose the date on which you wish to be billed and charged in the App. Your Energy Bill may be issued on the same day that the payment is deducted from your card.

3.1.4 If you do not have an ESBN Smart Meter, you will not receive usage data or daily updates until your ESBN smart Meter has been installed.

3.1.7 We reserve the right to move you to another Tariff if you breach the Contract.

For more information on estimated annual bill (EAB) and how it is calculated see here

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